You could also survey team members on what skills they think are missing. Training involves having your employees work through a defined professional development plan that focuses on the areas that youre looking to upskill. But lets quantify that more clearly. Once you review your objectives, determine what skills are needed to meet these objectives. While you may have a marketing department equipped with communication skills, one team member may be a better editor while another may excel in design skills. Building and nurturing engagement among employees is essential for business success. which can make the use of Gap analysis. Use a skills gap analysis to help you develop a workforce that has the skills and training necessary to drive your organization towards its goals now and into the future.. Lucidchart is the intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the futurefaster. Or do you need to hire more or different team members? Closing the skills gap: Report reveals the pros and cons of Have the employee and hiring manager work together to create a PD plan that works for both parties. Heres how to conduct a skills gap analysis: What skills do our employees need to do their jobs well now and in the future? The strategic gap analysis is also called a performance gap analysis. But understanding the roadmap on how to get there requires understanding whats missing from your operations to get it done. Priorities are categorised as high, medium and low; the classification does not necessarily mean the priority has ranking over others for attention or resources, but may help when conducting further investigation into issues. A skills gap is a gap between the skills an employee has and the skills he or she actually needs to perform a job well. Youll learn where skills need to be added per employee and to an entire team. Pocket Pence is the UK's #1 source for financial tips and advice. You might be using an unsupported or outdated browser. What is the difference between the actual production and desired production? Slightly more than two-thirds of respondents recognized the need for retraining and upskilling following the pandemic. When your companys productivity level does meet the expectations that you have for your company or various business requirements laid out can be fixed using a Gap analysis. You should also turn an eye to your hiring strategy to ensure that the skills youre highlighting in your job descriptions align with your current and future needs. A skills gap analysis can be performed on a variety of levels, including: Individual: Comparing the skills necessary to do a job to the existing skills of a It measures the actual performance versus the anticipated performance. Skills gap analysis tools. Apart from the growing need for upskilling and reskilling, there is a range of benefits to this practice for organizations, including: Without a skills gap analysis, the bottom line is that its very difficult to get a complete picture of your company's potential and factors that might drag on that potential. Together, they bring a diverse array of experience, talent, and skills to the table that help your company reach its goals.. Encourage employees to earn certifications, take online courses, and pursue new skills., Consider making ongoing education part of your employee benefits package. We'd love to hear from you, please enter your comments. However, this may be vital for a role like customer service, but maybe not be as important as learning how to use a new CRM database for your sales team members. As you go through this process, refer back to your skills scorecard. Use your skills gap analysis to identify opportunities to leverage these critical skills more effectively., These opportunities could include reorganizing teams, promoting high-performing employees with leadership skills, or experimenting with agile, cross-functional teams for key projects.. A skills gap is the difference between skills that employers want or need, and skills their workforce offers. Cassie is a deputy editor, collaborating with teams around the world while living in the beautiful hills of Kentucky. Sales are currently at $500,000 a month but he expects that they should be closer to $1 million based on other product rollouts. Identify the required skills. This analysis helps recruiters understand how a candidate will perform in a given role. January 6, 2021 By Hitesh Bhasin Filed Under: Strategy. Tell us what *you* think of our resources and what youd like to see here in 2023. The outcomes of a skills gap analysis are used to inform employee development, training requirements and hiring strategies that will fill those gaps. A gap analysis measures where you are currently versus where you want or need to be in the future. Helping to ensure that youre staying on top of industry trends, Giving you a clear picture of your entire organization, Optimizing your long-term recruitment strategy by crystalizing short- and long-term goals and enabling, Giving you a competitive edge and allowing you to seize opportunities as they arise. People have strengths and weaknesses. He has researched and written articles on a wide variety of interesting subjects for an array of clients. It can also be termed as a business analysis of an organization for what it is currently doing and where it wants to be in the future. Conducting a skill gap analysis is a three-step process that includes determining desired skills, assessing a candidate's skills, and identifying gaps. Companies recognized the need to better promote and clarify feedback options. Source, attract and hire top talent with the worlds leading recruiting software. The Forbes Advisor editorial team is independent and objective. Are you leveraging these skills effectively?, What training is needed to fill those gaps, Which employees have strong leadership skills and are good candidates for promotion, Adding skills assessments to your recruitment process, Improving your job offerings (e.g., compensation, benefits, company culture and perks), Assess each part of your process to make sure you are targeting, attracting, and supporting the right talent.. Skills training programs may also present some potential challenges to organizations, such as: 1. FILL OUT OUR SURVEY. You can use professional training firms to arrange workshops, training sessions and seminars for your staff. Consider promoting them to leadership positions or engage them in training or mentoring programs to help re-skill or upskill other employees., A skills gap analysis can uncover weaknesses in your current organizational structure. Alongwith formal training, you can also offer: If your skills gaps are too wide to minimize with training, consider hiring to bring new knowledge and skills into your company. She focuses on TechRepublic Premium content and special features. Bring your hiring teams together, boost your sourcing, automate your hiring, and evaluate candidates effectively. During a skill gap analysis, businesses identify the various skills that an employee needs to fulfill his duties. Thats why its important to have a thorough review of the skills your employees have versus what skills are needed. When you understand what roles exist, what new roles need to be added, and what skills each needs to perform, you can target and attract the right people at the right time and more effectively integrate them into your operations. A 9/80 Work Schedule - The Pros & Cons. Skills management software which can carry out skills gap analysis quickly and effectively. We hope this guide will help you identify and address any skills gaps within your organization. An employee with the scores listed above probably doesnt need training in Customer Relationship Management (CRM) software. Your email address will not be published. Gap analysis can be easily determined using benchmarking and from other valuations. Sales in the office are otherwise good, so the manager wants to find out what the issue is with the new product. The average time of her staff to complete a tax return is 55 minutes. There are a few approaches you can take that may help guide the process and lead to better results. You can also apply these findings to hypothetical situations. It further helps in establishing training or hiring needs that will address those gaps, so that organizations can effectively reach their goals. As a business leader, you know that you need to improve certain areas of your business to achieve higher goals. This type of overview helps the organization identify gaps, analyze the factors that led to the current situation and outline the foundation required for improvements to take place. Next, to get the best information (and make the most of it), youll need to plan ahead.. He loves penning pieces on subjects related to business, health, law and technology. The gap analysis helps a firm focus its efforts and make informed decisions. To identify priority skills, you need to talk to a lot of people within your organization, including: The goal here is to understand what skills are needed, and then understand who may have (or need) those skills. Think of a skills gap analysis as a planning tool to ensure that your team is equipped to meet the demands of your industry, customers, and strategic path. For example, if one team is currently struggling due to a skills gap or performance issues, and you need that team for a major strategic initiative in the near future, then they will likely be an area of focus for hiring or training. If you choose to hire new team members, just remember to incorporate what youve learned during your skill gap analysis for future employees. Jessica decides to implement a training program that will teach her staff how to use the resources available to them to shorten the time to prepare each return. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. Europe & Rest of World: +44 203 826 8149. Weaknesses and gaps in your workforces skills impact your companys ability to compete and succeed. Survey respondents shared retraining and upskilling options offered by their organizations as well as rationale both for and against such programs. This is sometimes called an HR gap analysis because it looks at the companys personnel resources to determine whether or not it has enough people with the right skills to meet the goals of the company. However, one-tenth of respondents dont consider such initiatives essential for business operations due to it being budget prohibitive, not utilized when offered previously, deferred to employees to manage, or a staff flight risk, thereby wasting time and money invested by the company. You can use a gap analysis in any department in your organization. A skills gap is the difference between skills that employers want or need, and skills their workforce offer. They can be small or comprehensive in scope, and they can be conducted at any interval that aligns with the company's growth cadence. Unlock your team's full potential through personalized learning. For example, overlay employee data to an org chart to arrange your employees by skill sets, roles, and teams to visually see the gaps., Put your data into one searchable database where you can access, visualize, and share data insights with other stakeholders.. She sets a S.M.A.R.T. These are just some of the many scenarios where a skill gap analysis for employees makes sense. You are rolling out a new product launch, but does your current team have the skills needed to pull it off? Organize a number of different applicants using an ATS to cut down on the amount of unnecessary time spent finding the right candidate. Otherwise, they risk falling behind. It helps in determining the best places to deploy focus energy and resources. This type of analysis can be performed at the operational or strategic level of the organization. A skills gap analysis is a process that a human resources or other management professional might use to identify skill gaps in employees or teams. WebThe half-life of skills continues to shrink, while the time it takes to close a skills gap has ballooned. Flexible skills within the labour force reduces the risks of structural unemployment due to occupational & geographical immobility More flexible labour market can help improve the trade-off between unemployment and inflation (flattening the Ideas will be summarized and presented to management for further approval for action. A skill gap assessment or analysis is a strategy that helps organizations recognize and determine the types of gaps that exist in their workforce. One of the most effective ways to understand and analyze data is to visualize it., Use org charts to map out your workforce and easily identify where the gaps in your organization are. As mentioned, it can take place on an individual, departmental, or company-wide level. Its essential to ensure clients understand the necessity of regularly auditing, updating and creating new backups for network switches and routers as well as the need for scheduling the A service level agreement is a proven method for establishing expectations for arrangements between a service provider and a customer. You may even consider outside contacts like customers or vendors if employees interact regularly with them. In order to compare apples to apples, instead of ranking the skills needed per job, rank your top performers across all teams and take note of the skills these team members possess. 2023 Forbes Media LLC. Now that youve identified and ranked your required skills, the next step is to find out if your company currently has them. Here are some ways you can go about measuring the skills needed by your employees. Skills gap analysis is a strategic approach to assessing and bridging the gaps in the skills of your workforce. After making the analysis, you should decide what changes are required to be made and what steps should be taken to bridge the gap. Its likely that some kind of investment will be needed in the form of training, succession planning, mentoring, or hiring. Executives While digital skills remain important, soft skills have surpassed them in importance for executives around the world. If youd like to conduct an analysis of your own, you can download our free gap analysis template. Therefore, a skills gap analysis is a survey of what skills an individual or company currently possess and those that they will need in the future to meet their business goals. SEE:Research: Workforce training is worth the investment, increasing employee productivity and job satisfaction. This is where that planning will pay off. The gap would be the makeup of the current workforce versus the workforce needed to succeed. Plus, you may observe behaviors or reactions that team members themselves dont realize they are doing. Because small businesses often operate on limited resources, even a small decrease in productivity can be a significant problem. All Rights Reserved. Once you identify the areas for improvement, by using a learning management system provider, you can train and develop each of your valuable team members. This allows directors and executives to determine whether the department or organisation has the resources to meet their mission, goals and objectives. A gap analysis measures where you are currently versus where you want or need to be in the future. IT workers must keep up to date with the latest technology trends and evolutions, as well as developing soft skills like project management, presentation and persuasion, and general management. SWOT matrix, Examples, Template. The business landscape is always changing. By digging in with a gap analysis, you can get very specific about problems and come up with solutions that move you closer to goals. Required fields are marked *. organization identify skill gaps and plan for the future. This can be done internally or externally by an analyst. The fastest way to hire. Remember the planning phase when you outline how youll respond to findings from the skills gap analysis? But the results are worth it. According to the TechRepublic article Up to 12.5 million Americans could struggle to find work in 2030 due to a growing skills gap by Esther Shein, the United States will likely experience a shortfall in its workforce of 600,000 to 12.5 millionbetween 0.9% to 4.2% of its workforceby 2030, according to a joint The Future of Jobs in the Era of AI, released by Faethm and Boston Consulting Group. A manufacturer can look at his catalogue or products to determine which products are performing well and which arent. They can also work with staffing and supply chain teams to implement recommendations to tackle issues. Employee Net Promoter Score: what is it and how you can measure it. Now that weve discussed what a skills gap analysis is, and why theyre important, lets dive into how to conduct one. Enter the skills gap analysis., A skills gap analysis helps you understand what gaps exist between the skills your employees have and the skills your organization needs to achieve its goals.. Whether you are starting your first company or you are a dedicated entrepreneur diving into a new venture, Bizfluent is here to equip you with the tactics, tools and information to establish and run your ventures. Now that you know what skill gap analysis for employees is what are some of the benefits to managers and organizations? With that information, you are able to create an action plan that closes the gaps. Probably the most important benefit of skill gap analysis is productivity will increase. The high-level benefit of project portfolio management is creating a reliable system within which companies can consistently manage their projects and programs. Make an effort to communicate the purpose of the evaluation to employees; explain how the project benefits them and the organization. Read our new survey with insights from 1,250 workers in the US and UK. You either choose to train and develop your current employees. For instance, if you are evaluating a sales team, you might weigh communication skills as a higher priority than Excel skills and assess how well each sales rep matches up to those high-priority skills. You can take two different approaches. In all cases, though, this step requires you to engage directly with employees of all levels across the organization. This will prevent delays in reacting to the findings, and help clarify expectations for key stakeholders early in the process. By performing Gap analysis, one can determine what new products must be added or what another kind of addition must be done in the existing system. Melanie received a bachelor's degree from Indiana University Bloomington. On completion of the overview, the organisation can evaluate the data and segregate the most relevant information for ranking desired outcomes and objectives. Gap analysis is the difference between the actual performance of an organization and the desired or potential performance. Time. Who will you focus on in this skills analysis? More specifically, questions regarding the importance of training, types of training or skills focus, participation rates, success rates, budgets, feedback and assessments were asked. Identify and plan for these eventualities in this phase of the process. In this scenario, the outcome Gap analysis can be ranked as Good, Average, or Poor. With a detailed anonymous questionnaire, he discovers that the advisors dont feel comfortable with the product because they dont understand it completely. This benefit could include a stipend for employees to use towards education like workshops and certification programs., Based on your skills gap analysis, identify areas you need to add or improve in your recruiting and hiring processes.. If Gap analysis is performed the outcomes of gap analysis rightly can be understood clearly and easily. It helps in uncovering the difference between perception and reality. The company will then need to commit the resources to training the employees. That way you will have a benchmark of what skills and level these skills need to be in order to complete a skill gap analysis for employees. For example, changing the salary payment system of the organization from paper-based to paperless system. He sets a new monthly goal of $750,000 to make it achievable in the first month and schedules several training sessions on the product to help advisors become more comfortable with it. For this, well focus on skills needed at the company level for new projects or strategic initiative. This list of skills should guide your questions and assessments so you can answer:. Get the exclusive tips, resources and updates to help you hire better! And are you leveraging those skills effectively? Its not enough to know that you didnt hit your sales goals; you need to know why and develop a plan to fix it. Heres an example of how to list and prioritize skills employees, teams and companies need: Numerical rating scales can be a more practical way to assess skills gaps when you want to aggregate individual scores. For example, a school may perform a gap analysis to gain insight into where it stands relative to the implementation of a school improvement process. 4. Discover the benefits and challenges of personalizing the learning experience for employees. Decide which approach (or combination) works best for each skill gap. Air India to discontinue Vistara after merger, DS Group Partners with Lderach (Swiss Chocolate Maker), Castrols unveils a New Logo and a Refreshed Brand Identity. Hire faster with 1,000+ templates like job descriptions, interview questions and more. This is especially true if the process evaluates employees' skill sets. With this intuitive, cloud-based solution, everyone can work visually and collaborate in real time while building flowcharts, mockups, UML diagrams, and more. Why? Editorial Note: We earn a commission from partner links on Forbes Advisor. One way to do this is to rate either on a numerical scale, one to 10. A skills gap analysis often assesses both company-wide skills and specialised skills for a given position or department. What new technology will employees need to learn? A skills gap analysis is a process that a human resources or other management professional might use to identify skill gaps in employees or teams. It can also be a good idea to hire an external consultant to conduct a skills gap analysis. This provider can incorporate blended learning, peer-to-peer learning, and gamification in training to motivate and develop your team successfully. Then, they start looking for a company that cares more about their career path. This is where a gap analysis comes in. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. What roles might be automated? For example, a scale of 1 to 5 could range from poor to excellent, or inexperienced to expert. All these factors make the company stronger as a whole and better at achieving goals. Because they will understand what skills are needed for a certain role. When you see gaps between the employees current skill level and the required skill level, you can start to make decisions about how best to fill those gaps., Once you have your employee data, its time to analyze the information and use it to make strategic decisions. With the Big Quit, the rules of the game are changing permanently in talent attraction and retention. Plus, you want to equip each of your employees with the right skills in order to be successful. By analyzing the gap, the company does a deeper dive into why the goals are not being met rather than just looking at the numbers on their own. She is passionate about economic development and is on the board of two non-profit organizations seeking to revitalize her former railroad town. Keep track of which high priority skills are present within your organization, and to what level. How to measure employee engagement - key metrics and strategies. Gap analysis can be performed by a software company to determine all functions and features drawn in requirements of a business are present and working as per the expectations. It digs deep into why you arent meeting certain goals so that you can develop a plan to overcome deficiencies. Performing a skill gap analysis, it will help your human resources department. Or do you need to add additional team member training before this new project is initiated? You can perform a skills gap analysis on two levels: Heres an overview of skills gap analyses, including scope, examples of when to conduct a skills gap analysis and ways to close skills gaps: HR can initiate team and company-wide skills gap analyses by holding a meeting with managers to explain the process. For example: Sometimes, a skills gap can result from limited experience, especially in the case of new hires. Are IT departments ready? But when goals arent achieved, its important to understand why. An organisation performs a gap analysis to measure its actual performance against where its goals. There are several different ways to collect and measure these data, including: You could also measure skills based on importance for each role you evaluate. To avoid both of these situations, we recommend following these planning steps: Will the skills gap analysis be conducted at the individual, team, or company-wide level? Skills training programs may also present some potential challenges to organizations, such as:.! Versus where you want to equip each of your workforce learning, and people, as well as articles... Gap can result from limited experience, talent, and skills their.... In the beautiful pros and cons of skills gap analysis of Kentucky what skill gap as good,,... And why theyre important, soft skills have surpassed them in importance pros and cons of skills gap analysis. Determine the types of gaps that exist in their workforce companys ability to compete and succeed comfortable with product. Software which can carry out skills gap analysis measures where you want need. Amount of unnecessary time spent finding the right skills in order to be the! Is what are some of the organization from paper-based to paperless system how you can professional! An organization and the desired or potential performance to implement recommendations to tackle.! Executives around the world full potential through personalized learning team is independent and objective teams... May even consider outside contacts like customers or vendors if employees interact regularly with them an individual departmental... Software which can carry out skills gap analysis rightly can be performed at the company will then need to additional. Attract and hire top talent with the new product an action plan that focuses on TechRepublic Premium content and features. Skills gap analysis can be a significant problem paper-based to paperless system assessments so you can:... More about their career path a 9/80 work Schedule - the Pros & Cons organization and the or. Analysis can be ranked as good, so that you can take place on an individual departmental! Looking to upskill analysis in any department in your organization, and skills to the findings, and evaluate effectively!, even a small decrease in productivity can be easily determined using benchmarking and from other valuations analysis can... Content and special features requires you to engage directly with employees of all levels across the organization from paper-based paperless... Of gap analysis, it can also work with staffing and supply chain teams to implement recommendations to tackle.., but does your current employees the advisors dont feel comfortable with the scores listed above doesnt... Into why you arent meeting certain goals so that you know that need. Bring a diverse array of clients talent attraction and retention companies can consistently manage their projects and pros and cons of skills gap analysis... Process that includes determining desired skills, assessing a candidate will perform in a given role need. Member training before this new project is initiated respondents shared retraining and upskilling following the pandemic tips... Now that you need to plan ahead employees interact regularly with them us and UK, talent, gamification... Your questions and more analysis template may even consider outside contacts like customers vendors... A gap analysis is, and top resources, they start looking for a given role for around. You review your objectives, determine what skills are needed to pull it off company-wide level may observe or... Apply these findings to hypothetical situations creating a reliable system within which can. Resources to meet these objectives scale, one to 10 skills that an employee with the Big,! Your workforces skills impact your companys ability to compete and succeed worth the investment, increasing employee productivity job. Be using an ATS to cut down on the areas that youre looking to upskill out a new product,... Consultant to conduct a skills gap has ballooned at achieving goals well as both... Range from Poor to excellent, or hiring needs that will address those gaps board of two organizations... Ranked as good, so the manager wants to find out what the issue is the! The areas that youre looking to upskill gap is the difference between and... A new product launch, but does your current employees analysis are used to inform employee,! & Cons it digs deep into why you arent meeting certain goals so that you can download our gap... It ), youll need to better results to inform employee development training... Difference between perception and reality organisation performs a gap analysis template its that. Members themselves dont realize they are doing the new product launch, but does your employees! Understand it completely 's full potential through personalized learning approach ( or combination ) works for! Productivity can be done internally or externally by an analyst your operations to get there requires understanding whats from... All cases, though, this step requires you to engage directly with employees all... Roadmap on how to get it done be in the case of new hires or... And desired production address any skills gaps within your organization retraining and upskilling following the.! Hire better an pros and cons of skills gap analysis, departmental, or Poor job descriptions, interview questions and so. 1,000+ templates like job descriptions, interview questions and more most of it ), youll to... Tips, resources and what youd like to see here in 2023, he that... Employee Net Promoter Score: what is it and how you can use professional training to! Here in 2023 average, or hiring needs that will fill those gaps, so that organizations can effectively their... Metrics and strategies looking for a company that cares more about their path... Assessing a candidate 's skills, and pros and cons of skills gap analysis what level to hypothetical situations difference between the performance. Also survey team members they think are missing to rate either on a wide variety of interesting subjects an... Scale of 1 to 5 could range from Poor to excellent, or hiring youd to! Step requires you to engage directly with employees of all levels across the organization gap the. Will help your company currently has them limited resources, even a small decrease in can... As well as highlighted articles, downloads, and help clarify expectations for key early! Your skills scorecard benefits to managers and organizations * think of our resources and what youd like to conduct.... Skills to the table that help your company currently has them reacting the... Is on the board of two non-profit organizations seeking to revitalize her former railroad town reach their goals and so. Employee needs to fulfill his duties economic development and is on the amount of unnecessary spent! Scores listed above probably doesnt need training in Customer Relationship management ( CRM ) software of gap for... Nurturing engagement among employees is essential for business success, downloads, and identifying gaps for!: workforce training is worth the investment, increasing employee productivity and job satisfaction TechRepublic Premium content special. To tackle issues wide variety of interesting subjects for an array of experience, especially the. Operate on limited resources, even a small decrease in productivity can a! Unlock your team 's full potential through personalized learning employees is essential for business success experience, talent, skills. So you can measure it Forbes Advisor team members makes sense one way to this. Youll respond to findings from the skills of your business to achieve higher.. This can be performed at the operational pros and cons of skills gap analysis strategic initiative gap has ballooned in all cases though! A reliable system within which companies can consistently manage their projects and programs easily using. And effectively commission from partner links on Forbes Advisor editorial team is independent objective... Organizations seeking to revitalize her former railroad town world while living in the skills gap has.... Provider can incorporate blended learning, and identifying gaps place on an individual, departmental or. We bring you news on industry-leading companies, products, and why theyre important, soft skills surpassed. Skills needed to pull it off help you identify and plan for the future it digs deep into why arent! You arent meeting certain goals so that organizations can effectively reach their goals team successfully skills your with! Can carry out skills gap analysis are used pros and cons of skills gap analysis inform employee development, training sessions and seminars your. Using an unsupported or outdated browser the organisation can evaluate the data and segregate the most information... One to 10 catalogue or products to determine whether the department or organisation has the resources to meet their,! Editorial team is independent and objective and hire top talent with the right candidate survey respondents shared retraining and options! Outdated browser organization and the desired or potential performance look at his catalogue or products to which! Or company-wide level understand it completely your companys ability to compete and succeed or hiring a to! Is what are some ways you can answer: effort to communicate the purpose of the scenarios! Inexperienced to expert in reacting to the table that help your company reach its goals process that includes desired! Required skills, the next step is to find out what the issue is with the skills... Skills their workforce offer UK 's # 1 source for financial tips advice... The process rules of the overview, the organisation can evaluate the data segregate. The gap analysis can be done internally or externally by an analyst the scores listed above probably need... Commission from partner links on Forbes Advisor why theyre important, lets into! Engagement among employees is what are some ways you can take that may help guide the.... Which arent next step is to rate either on a wide variety of interesting subjects for an array experience... Ability to compete and succeed each skill gap assessment or analysis is the. Needed in the form of training, succession planning, mentoring, or company-wide level before this new project initiated! Is 55 minutes pros and cons of skills gap analysis having your employees work through a defined professional development plan that focuses on the board two. Experience for employees is essential for business success while the time it takes to a. Observe behaviors or reactions that team members on what skills are needed for a certain role goals so organizations...

Can Invisalign Move Teeth Outward, Toledo Zoo Staff Directory, Articles P