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Please note tickets are not available until within 72 hours of the performance date. Convenience fees apply to all phone orders. Account owner must present valid picture ID when picking up will call orders and quote the phone number associated to … Service Hours: This phone line will currently be operational from 9am-5.30pm Monday-Friday. Ed Sheeran 2021-22 tour dates, event details + much more. Call or write an email to resolve Tickets Center issues: Refund, Shipping and Delivery, Request for Information. Your tickets are linked to both your account with Ticketmaster AND your mobile phone number. If you receive your tickets through our "Ticket Transfer" feature, you'll receive an email with instructions to accept your tickets. Indicate in writing three performance dates with times, section of the theatre and the number of tickets. 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